CONDITIONS OF SALE
These Conditions of Sale govern the sale of products by 270 Vision Limited to you. BPMpro.co.uk is a trading name of 270 Vision Limited. Please read these conditions carefully before placing an order with 270 Vision Limited. By placing an order with 270 Vision Limited, you signify your agreement to be bound by these conditions.
1. OUR CONTRACT
Your order is an offer to 270 Vision Limited to buy the product(s) in your order. When you place an order to purchase a product from 270 Vision Limited, we will send you an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail”). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we’ve dispatched the product to you (the “Dispatch Confirmation E-mail”). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation E-mail. Your contract is with 270 Vision Limited. Without affecting your right of withdrawal set out in section 2 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product.
In addition to your 12 month product warranty you also have a 30-day returns guarantee and customers in the European Union are entitled to a statutory withdrawal right of seven business days. An unwanted product can be returned within 30 days of purchase as long as it is still in original, unopened packaging. In accordance with distance selling regulations, unwanted products bought online can be returned open within 7 working days from the day after delivery. However, they must include all original packaging, be in as new condition and not used. Returns and exchanges can only be processed with proof of purchase. We cannot return unwanted items after 30 days of purchase, nor can we return items that have been used.
270 Vision Limited does not take title to returned items until the items arrive at the returns address destination. When returning goods to us please obtain a certificate of posting from the Post Office, there is no charge for this, it is simply your proof of posting in the unlikely event that your parcel does not arrive with us. We cannot be held responsible for goods lost in transit. For peace of mind you might like to send the goods back to us Recorded Delivery but we regret that we cannot refund this charge. At our discretion, a refund may be issued without requiring a return. In this situation, 270 Vision Limited does not take title to the refunded item.
3. PRICING AND AVAILABILITY
All prices are inclusive of legally applicable VAT. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.
4. PRODUCT INFORMATION
Unless expressly indicated otherwise, 270 Vision Limited is the manufacturer of the products sold on this website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.
When ordering products from 270 Vision Limited for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from 270 Vision Limited, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
6. OUR LIABILITY
270 Vision Limited and its affiliates will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.
The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.
Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.
7. AMENDMENTS TO THE CONDITIONS OF SALE
We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.
All BPMpro products are covered by a standard 12-month warranty from the date of purchase. If a fault occurs with your product within this period we will replace it free of charge as long as the following conditions are followed. For the warranty to apply, the product must be registered on the BPMpro.co.uk website. In the event that an item is or becomes defective, please contact us on 01264 861375 or email firstname.lastname@example.org. Please note that the item must be returned to us before a replacement is dispatched. In all cases we reserve the right to inspect the product and verify the fault. We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Should it be evident that the device has been tampered with or used in an inappropriate way, the 12-month warranty will be deemed to have been invalidated by the user and no replacement will be issued.
Note: Tablets supplied by 270 Vision Limited as part of a BPMpro kit are covered by the manufacturer’s warranty and conditions of use and are therefore excluded from the standard 12-month BPMpro warranty. Please contact us if you have any issues concerning your tablet for advice regarding warranty of that particular model.